We're here to help

Non-emergency requests or questions, we are available via email or phone Monday through Friday 8am-4pm (excluding holidays) – (502) 996-8679 or by completing the appropriate request form below.

In case of an afterhours emergency warranty issue regarding plumbing, gas, electrical, heating or HVAC as described in the customer care manual please reference the list of service providers that is located on your electrical panel and call the appropriate contractor as soon as possible. If that list cannot be located, and/or you have an urgent need to speak with us, please feel free to call us at (502) 377-1172

Starting January 1, 2025, you must use our customer portal, homebuildingjourney.com for all warranty requests.

If your request is an emergency (broken pipe causing flood, gas line leak, etc), please call 502-377-1172.

After submitting this Warranty Request form, you should receive an email confirmation that the request has

been received by our Customer Care Team at the email address used in this form.