Customer Care 2025
Your Warranty Starts Here
Our Customer Care team is here to help you settle in and keep things running smoothly with solid warranty coverage and information to make the most of your new home.
When you need us, head to your homeowner portal at homebuildingjourney.com to submit any warranty requests. It’s the easiest way to reach us!
For non-emergency warranty requests please login to submit your request.
Please note our hours for repairs are 8:00 AM to 3:00 PM Monday through Friday.
Non-Emergency Customer Care Support: 502-996-8679
If your request is an emergency: 502-377-1172
(broken pipe causing flood, gas line leak, or the loss of heating or cooling during dangerously high or low temperatures)
Warranty Coverage
Please review our Louisville/Southern Indiana Warranty Coverage before submitting your request below.
All appliances purchased with your home have a one-year warranty with the manufacturer, Frigidaire. Please call Frigidaire directly at 855-224-4987.
Storm damage is not covered under your Arbor warranty. Please contact your insurance company.
- Trees and shrubs are covered for a period of 90 days after closing or date of installation.
- Sod and hydroseed are not covered.
Concrete driveways, sidewalks, stoops and patios will crack. Your warranty covers cracks greater than a quarter of an inch.
Caulking will crack due to normal expansion and contraction. This is considered homeowner maintenance and is not covered under your warranty.
The one-time drywall touchup should be requested at about 11 months from closing and does not include paint touch-ups.
Materials & Workmanship
Please note: damage caused by homeowner is not covered.
Installation of all Mechanical Systems
- Plumbing
- Heating & Air Conditioning
- Electrical Systems
Coverage Against Structural Defects, including:
- Footings
- Beams
- Trusses
- Bearing Walls
- Structural Fasteners
Welcome to
Homeownership
Your HomeBuildingJourney.com account is the best way to access useful documents relating to your home, community, & to submit warranty requests. For helpful videos regarding the stage of your homes development please sign-in to HomeBuildingJourney.com.
What makes us different?
We have a team dedicated solely to YOU. Building a home can feel overwhelming, but our Customer Advocate Team will be by your side during the construction process and after Closing Day to answer any questions you may have. Customer Advocates are dedicated to enhancing every step of the building and homeownership experience — from the moment you sign your contract to the end of your warranty period.
