Customer Care

Warranty & Service Requests

Non-emergency requests or questions, we are available via email or phone Monday through Friday 8am-4pm (excluding holidays) – (502) 996-8679 or by completing the appropriate request form below.

In case of an afterhours emergency warranty issue regarding plumbing, gas, electrical, heating or HVAC as described in the customer care manual please reference the list of service providers that is located on your electrical panel and call the appropriate contractor as soon as possible. If that list cannot be located, and/or you have an urgent need to speak with us, please feel free to call us at (502) 377-1172

Non Emergency Warranty Service

For the fastest service submit an online request by selecting one of the following links.

If you prefer you may download the forms below.

Please note that our on-site sales and construction personnel are not equipped to accept service requests in your community.

Emergency Warranty Service

In case of urgent warranty issues (plumbing, electrical, or heating/AC), we have a list of service providers on your electrical panel.

Normal Business Hours:
Mon – Fri 8am – 4pm:
(502) 996-8679

Emergency After Hours:
(502) 377-1172

Easy Reference


Ryan W. C.
Ryan W. C.
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The team that showed up did an excellent job! A+ service from two great guys. Bill Rondeau and Ray Deddens did a great job going over things with me. You couldn’t ask for better help or service! Elite Homes continues to stay ahead of the competition. We received great service while building our home and have continued to get great service after the purchase. Once again thanks for having great employees like the two who showed up to help me out today. A+ teamwork!!
Karen El R.
Karen El R.
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Bill and Ray were excellent in cooperation and making the repairs on the schedule. Bill is returning this week ad a follow ui the basement door locks.
Karen U.
Karen U.
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I was having an issue with my microwave so I emailed Keri to find out how to resolve it. She emailed me back within the hour, already on top of the issue. She contacted GE to set up a replacement for us and within three days GE was here with a new microwave. I was very impressed with her professional and swift solution to our problem. She is certainly an asset to the Elite Company and represents them well to the consumer.

Corporate Office

16218 Shelbyville Road
Louisville, KY 40245

(502) 245-6159

About Elite Homes

At Elite Homes, our commitment to excellence means a commitment to you. We realize that each client has unique tastes and lifestyle. So we listen to your concerns and needs. And we respond accordingly.

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Contact Us

How Can We Help?

Just like having a personal assistant, your Elite Homes Online Sales Counselor will quickly provide the answers you need about the new home building process.

Whether you are just beginning to consider building a new home or have been on the hunt for awhile, we are here to help in any way we can. Let us know how we can be of assistance.

Call (502) 289-1891 for immediate assistance.