NOTICE: Due to COVID-19 (Coronavirus) all non-emergency warranty items have been placed on hold until April 13th at which time the situation will be reevaluated.
In case of an emergency warranty issue regarding plumbing, gas, electrical, heating or HVAC as described in the customer care manual that can be downloaded below, we have a list of service providers on your electrical panel that can be called. If that list cannot be located, you can also contact us at [email protected] or alternatively at (502) 996-8679 and leave a voicemail.
Please reference the customer care manual for additional information on emergencies and home care.
The entire staff at Elite Homes has taken great pride in building your new home and would like to thank you for choosing Elite Homes.
The downloadable customer care manual below provides you with important information about your new home, its limited warranty, and our customer care procedures.
The customer care section of the manual describes our customer care procedures, which are the procedures you will use to obtain service under your Home Owner’s Limited Warranty that was provided to you at the closing. It also contains procedures to use in case you need emergency repairs to your house.
You may submit your request for non-emergency service online using the form below or download a printable copy of the request for service form at the bottom of this page.
Submit Your Service Request Online
Prior to submitting your request, we suggest you review the Home Owner’s Limited Warranty and NAHB Performance Standards to assist in determining if the item is potentially covered by the Home Owner’s Limited Warranty, a separate manufacturer’s warranty, or if it is your maintenance responsibility.
Emergency Warranty Service
In case of urgent warranty issues (plumbing, electrical, or heating/AC), we have a list of service providers on your electrical panel.
Non Emergency Warranty Service
Please note that our on-site sales and construction personnel are not equipped to accept service requests in your community.
Please fill out the online service request form to your left or download the form below.
Caring For Your Home
For tips and more information about caring for your home, please review our Caring For Your Home guide.