Non-emergency requests or questions, we are available via email or phone Monday through Friday 8am-4pm (excluding holidays) – (502) 996-8679 or by completing the appropriate request form below.
In case of an afterhours emergency warranty issue regarding plumbing, gas, electrical, heating or HVAC as described in the customer care manual please reference the list of service providers that is located on your electrical panel and call the appropriate contractor as soon as possible. If that list cannot be located, and/or you have an urgent need to speak with us, please feel free to call us at (502) 377-1172
Non Emergency Warranty Service
For the fastest service submit an online request by selecting one of the following links.
If you prefer you may download the forms below.
Please note that our on-site sales and construction personnel are not equipped to accept service requests in your community.
Emergency Warranty Service
In case of urgent warranty issues (plumbing, electrical, or heating/AC), we have a list of service providers on your electrical panel.
Normal Business Hours:
Mon – Fri 8am – 4pm:
Emergency After Hours: