Customer Care

Warranty & Service Requests

NOTICE: Due to Covid-19 (Coronavirus) we are currently taking extra precautions to keep everyone safe, and we ask that you do the same. In preparation for our arrival, please note the following steps must be followed by everyone involved (homeowners, elite staff, and subcontractors) for us to enter your home to complete any work.

  1. Take your temperature the day of our scheduled visit to confirm there is no one in the home with a low grade fever, or a temperature above 99.0 degrees. If anyone has a low grade fever, or has been sick in the past 72 hours, then you agree to re-schedule the visit.
  2. No more than 5 people may be present during the repair visit.
  3. All people in the home are to wear a face covering during the visit (i.e., mask, scarf, etc.).
  4. All people must maintain social distance of 6 feet during the visit.

In case of an emergency warranty issue regarding plumbing, gas, electrical, heating or HVAC as described in the customer care manual please reference the list of service providers that is located on your electrical panel and call the appropriate contractor as soon as possible. If that list cannot be located, or you have some other urgent need please feel free to call us at (502) 996-8679 and leave a voicemail.

The downloadable customer care manual below provides you with important information about your new home, its limited warranty, and our customer care procedures. The customer care section of the manual describes our customer care procedures, which are the procedures you will use to obtain service under your Home Owner’s Limited Warranty that was provided to you at the closing.  It also contains procedures to use in case you need emergency repairs to your house. 

The entire staff at Elite Homes has taken great pride in building your new home and would like to thank you for choosing Elite Homes. You may submit your request for non-emergency service online using the form below or download a printable copy of the request for service form at the bottom of this page.

Submit Your Service Request Online

For Arbor Homes please visit the Arbor Homes Service Request page.

Prior to submitting your request, we suggest you review the Home Owner’s Limited Warranty and NAHB Performance Standards to assist in determining if the item is potentially covered by the Home Owner’s Limited Warranty, a separate manufacturer’s warranty, or if it is your maintenance responsibility.

Non Emergency Warranty Service

Please note that our on-site sales and construction personnel are not equipped to accept service requests in your community. Please fill out the online service request form to your left or download the form below.

Emergency Warranty Service

In case of urgent warranty issues (plumbing, electrical, or heating/AC), we have a list of service providers on your electrical panel.


Ryan W. C.
Ryan W. C.
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The team that showed up did an excellent job! A+ service from two great guys. Bill Rondeau and Ray Deddens did a great job going over things with me. You couldn’t ask for better help or service! Elite Homes continues to stay ahead of the competition. We received great service while building our home and have continued to get great service after the purchase. Once again thanks for having great employees like the two who showed up to help me out today. A+ teamwork!!
Karen El R.
Karen El R.
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Bill and Ray were excellent in cooperation and making the repairs on the schedule. Bill is returning this week ad a follow ui the basement door locks.
Karen U.
Karen U.
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I was having an issue with my microwave so I emailed Keri to find out how to resolve it. She emailed me back within the hour, already on top of the issue. She contacted GE to set up a replacement for us and within three days GE was here with a new microwave. I was very impressed with her professional and swift solution to our problem. She is certainly an asset to the Elite Company and represents them well to the consumer.

Corporate Office

16218 Shelbyville Road
Louisville, KY 40245

(502) 245-6159

About Elite Homes

At Elite Homes, our commitment to excellence means a commitment to you. We realize that each client has unique tastes and lifestyle. So we listen to your concerns and needs. And we respond accordingly.

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Contact Us

How Can We Help?

Just like having a personal assistant, your Elite Homes Online Sales Counselor will quickly provide the answers you need about the new home building process.

Whether you are just beginning to consider building a new home or have been on the hunt for awhile, we are here to help in any way we can. Let us know how we can be of assistance.

Call (502) 996-8656 for immediate assistance.