NOTICE: Due to Covid-19 (Coronavirus) we are currently taking extra precautions to keep everyone safe, and we ask that you do the same. In preparation for our arrival, please note the following steps must be followed by everyone involved (homeowners, elite staff, and subcontractors) for us to enter your home to complete any work.
- Take your temperature the day of our scheduled visit to confirm there is no one in the home with a low grade fever, or a temperature above 99.0 degrees. If anyone has a low grade fever, or has been sick in the past 72 hours, then you agree to re-schedule the visit.
- No more than 5 people may be present during the repair visit.
- All people in the home are to wear a face covering during the visit (i.e., mask, scarf, etc.).
- All people must maintain social distance of 6 feet during the visit.
In case of an emergency warranty issue regarding plumbing, gas, electrical, heating or HVAC as described in the customer care manual please reference the list of service providers that is located on your electrical panel and call the appropriate contractor as soon as possible. If that list cannot be located, or you have some other urgent need please feel free to reach out to us at [email protected] or call us at (502) 996-8679 and leave a voicemail.
The downloadable customer care manual below provides you with important information about your new home, its limited warranty, and our customer care procedures. The customer care section of the manual describes our customer care procedures, which are the procedures you will use to obtain service under your Home Owner’s Limited Warranty that was provided to you at the closing. It also contains procedures to use in case you need emergency repairs to your house.
The entire staff at Elite Homes has taken great pride in building your new home and would like to thank you for choosing Elite Homes. You may submit your request for non-emergency service online using the form below or download a printable copy of the request for service form at the bottom of this page.
Submit Your Service Request Online
Prior to submitting your request, we suggest you review the Home Owner’s Limited Warranty and NAHB Performance Standards to assist in determining if the item is potentially covered by the Home Owner’s Limited Warranty, a separate manufacturer’s warranty, or if it is your maintenance responsibility.
Emergency Warranty Service
In case of urgent warranty issues (plumbing, electrical, or heating/AC), we have a list of service providers on your electrical panel.
Non Emergency Warranty Service
Please note that our on-site sales and construction personnel are not equipped to accept service requests in your community.
Please fill out the online service request form to your left or download the form below.
Caring For Your Home
For tips and more information about caring for your home, please review our Caring For Your Home guide.