Customer Care

Warranty & Service Requests

The entire staff at Elite Homes has taken great pride in building your new home and would like to thank you for choosing Elite Homes.

The downloadable customer care manual below provides you with important information about your new home, its limited warranty, and our customer care procedures.

The customer care section of the manual describes our customer care procedures, which are the procedures you will use to obtain service under your Home Owner’s Limited Warranty that was provided to you at the closing.  It also contains procedures to use in case you need emergency repairs to your house. 

You may submit your request for non-emergency service online using the form below or download a printable copy of the request for service form at the bottom of this page.

Submit Your Service Request Online

Prior to submitting your request, we suggest you review the Home Owner’s Limited Warranty and NAHB Performance Standards to assist in determining if the item is potentially covered by the Home Owner’s Limited Warranty, a separate manufacturer’s warranty, or if it is your maintenance responsibility.

About Elite Homes

At Elite Homes, our commitment to excellence means a commitment to you. We realize that each client has unique tastes and lifestyle. So we listen to your concerns and needs. And we respond accordingly.

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Contact Us

How Can We Help?

Just like having a personal assistant, your Elite Homes Online Sales Counselor will quickly provide the answers you need about the new home building process.

Whether you are just beginning to consider building a new home or have been on the hunt for awhile, we are here to help in any way we can. Let us know how we can be of assistance.

Call (502) 996-8656 for immediate assistance.