Online Community Specialist

JOB DESCRIPTION

A solid home requires a solid foundation, an upstanding builder with deep roots and an impeccable reputation. For over 40 years, Elite Homes has solidified itself as that company, making us a trusted partner through the most significant changes in a home buyer’s life.

Our commitment to excellence is our commitment to our buyers. We understand that we are not just building their house. We are building their home, their sanctuary, a place for family gatherings and celebrations. We work tirelessly to make their dream home a reality.

Arbor Homes, the largest homebuilder in Indiana, and the owner of Elite Homes, one of the largest builders in Louisville since 1976, and a Berkshire Hathaway Company, is seeking a motivated and experienced professional for the role of “Online Community Specialist.” This is an opportunity to be a part of an exciting work environment with a growing company who highly values its employees.

JOB RESPONSIBILITIES:

  • Create a positive interactive experience for our internet customers using phone, email and online live chat.
  • Provide immediate email or telephone response to all internet customer requests with a targeted goal of 5 minutes or less or less turnaround for all initial correspondence.
  • Educate internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and set a sales appointment.
  • Qualify all leads before setting up appointment with Sales Manager.
  • Assist in distributing electronic marketing collateral to prospective customers who visit the Elite Homes and Arbor Homes websit.
  • Effectively manage the internet customer database.
  • Work with Sales and Marketing Managers in developing tracking and reporting tools to manage the internet prospecting process and provide feedback and results of daily and weekly activities
  • Review the website community page and quick move in page content and advise the Marketing and Sale Department of any necessary updates needed.
  • Coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns or other internet-based marketing initiatives
  • Have a competent understanding of all selling areas Arbor is building in, their product and community offerings at all times and be responsible for updating the online sales binder weekly if needed.
  • Become an expert on Elite Homes and Arbor’s CRM, campaigns, web chat, etc. to support on-line sale initiatives.
  • Assist with new community launches by building interest lists for “Coming Soon” communities
  • Continually providing e-mails and phone calls to prospects that have not purchased. Weekly and monthly follow to be defined when meeting with regional Manager on traffic follow up.
  • Attend Realtor functions, and grand openings when appropriate
  • Perform all other duties as assigned by Regional Sales and V.P of Sales and Marketing.

QUALIFICATIONS:

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Experience using sales contact management databases
  • Solid planning and multi-tasking skills
  • The ability and inclination to work with mobile communication devices
  • Weekend availability is required
  • Understanding mortgage process and available programs/ability to pre-qualify   

Elite Homes, provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

About Elite Homes

At Elite Homes, our commitment to excellence means a commitment to you. We realize that each client has unique tastes and lifestyle. So we listen to your concerns and needs. And we respond accordingly.


Read More  

Contact Us

How Can We Help?

Just like having a personal assistant, your Elite Homes Online Sales Counselor will quickly provide the answers you need about the new home building process.

Whether you are just beginning to consider building a new home or have been on the hunt for awhile, we are here to help in any way we can. Let us know how we can be of assistance.

Call (502) 996-8656 for immediate assistance.