Warranty Request

Submit Your Service Request Online

Upon successful form submission you will received a confirmation email.  Please ensure you check your junk folder and add [email protected] to your safe senders list.  Prior to submitting your request, we suggest you review the Home Owner’s Limited Warranty and NAHB Performance Standards to assist in determining if the item is potentially covered by the Home Owner’s Limited Warranty, a separate manufacturer’s warranty, or if it is your maintenance responsibility.

Please note that our on-site sales and construction personnel are not equipped to accept service requests in your community.

Emergency Warranty Service

In case of urgent warranty issues (plumbing, electrical, or heating/AC), we have a list of service providers on your electrical panel.

Normal Business Hours:
Mon – Fri 8am – 4pm:
(502) 996-8679

Emergency After Hours:
(502) 377-1172

Corporate Office

16218 Shelbyville Road
Louisville, KY 40245

(502) 245-6159

About Elite Homes

At Elite Homes, our commitment to excellence means a commitment to you. We realize that each client has unique tastes and lifestyle. So we listen to your concerns and needs. And we respond accordingly.

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Contact Us

How Can We Help?

Just like having a personal assistant, your Elite Homes Online Sales Counselor will quickly provide the answers you need about the new home building process.

Whether you are just beginning to consider building a new home or have been on the hunt for awhile, we are here to help in any way we can. Let us know how we can be of assistance.

Call (502) 289-1891 for immediate assistance.